Privacy
Policy
Privacy Policy
At Miami Valley Pet Care, your trust means everything to us. This Privacy Policy explains how we collect, use, and protect your personal information, and what you can expect from us when it comes to communication, privacy, and confidentiality—whether you’re browsing our site, booking services, or talking directly with our team.
What Information We Collect
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Your name, phone number, email address, and home address
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Emergency contact details and veterinarian info
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Your pet’s name(s), health concerns, routines, and care needs
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Scheduling details and service preferences
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Payment information, if applicable (processed securely through a third-party processor)
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Information submitted through forms, emails, or messages (including journals or notes)
If you visit our website, we may also gather non-personal information such as general site usage or visit patterns to improve our services. We may use basic analytics tools but do not collect sensitive data like your location or IP address for advertising.
How We Use Your Information
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Your information is used solely to:
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Schedule and carry out pet care services
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Communicate with you about upcoming visits, updates, or concerns
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Send appointment reminders or service confirmations
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Respond to emergencies if they arise
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Improve our service quality and responsiveness
We do not sell or share your information with third parties for marketing purposes.
Communication, Phone, and Texting Policy
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We communicate with clients primarily through:
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Phone calls
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Text messages
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Email
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By providing your phone number, you consent to receive service-related texts, such as booking confirmations, reminders, sitter arrival updates, or pet report messages. We promise:
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No promotional or marketing texts will ever be sent without your consent.
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We do not share or sell phone numbers to third parties.
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You can opt out of text messages at any time by replying STOP to any message.
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Standard message and data rates may apply depending on your carrier.
We encourage texting for quick, day-to-day communication. For urgent needs or emergencies, we recommend calling directly.
Confidentiality & Security
Your privacy and safety are a top priority. All sitters and staff members are bonded and insured, and they sign confidentiality agreements. Any information about your home (such as keys, alarm codes, access instructions, or pet routines) is handled with care and is only shared with the sitter(s) assigned to your visits.
We store information securely and never release it to outside parties unless legally required or necessary in an emergency involving your pet.
Free Meet-N-Greet
Before your first scheduled service, we provide a free 30-minute Meet-N-Greet. This gives you and your pets the chance to meet your assigned sitter, ask questions, and make sure it’s a good fit. No services will be booked without this introductory visit unless otherwise agreed upon.
Your Rights
You can request to view, update, or delete your personal information at any time. Just reach out via phone or email, and we’ll handle your request promptly.
Changes to This Policy
We may update this policy from time to time to reflect changes in our services or client needs. We’ll notify you of any significant updates and always keep the latest version available on request.
If you have any questions about this policy or how your information is handled, don’t hesitate to reach out. We’re always happy to talk.