Terms of

Use

Please read the following terms and conditions carefully.

Terms of Use

Updated as of June, 2025

By using this website (miamivalleypetcare.com), scheduling services with us, or interacting with any digital platform we provide (including mobile tools, apps, or service portals), you agree to the following Terms of Use. Please read them carefully.

Use of Our Website and Services

This website is provided for informational and scheduling purposes only. By visiting or using our site, submitting a booking request, or engaging with our team, you agree to use the website and services lawfully, respectfully, and responsibly.

You may not:

Interfere with or access parts of the website or systems not intended for public use
Copy or republish any content or branding without written permission
Use our site for fraudulent, misleading, or harmful activities
Attempt to bypass website security or submit false information

Booking Services

While you may submit a request through our website or contact forms, services are not confirmed until you receive direct approval from a member of our team. Availability may vary based on location, sitter schedules, or pet compatibility.

We reserve the right to:

Decline or cancel services if safety or compatibility is a concern
Adjust scheduling or pricing due to emergencies, weather, or other operational factors

Payment and Refunds

All services must be paid according to the terms confirmed at booking. We accept digital payments through secure third-party processors.

Refunds, credits, or cancellations are handled on a case-by-case basis and are at the discretion of Miami Valley Pet Care. No-shows or last-minute cancellations may be subject to a cancellation fee.

Communication, Texting & Notifications

We may communicate with you by phone, text, email, or app-based messaging to confirm bookings, send reminders, and provide updates.

By contacting us or submitting a booking form, you consent to receive service-related messages. You can opt out of texts at any time by replying STOP.

We do not use text messages for marketing unless you opt in
Message and data rates may apply
We never sell or share your phone number with third-party marketers

Accounts and Client Portals (If Applicable)

If we introduce a login-based system (such as a client portal or app), you agree to:

Use your account personally and not share login details
Keep your information accurate and up to date
Notify us if you suspect any unauthorized access to your account

We reserve the right to suspend or close accounts for any misuse or policy violations.

Gift Cards and Promotional Credits

We may offer gift cards or service credits. These:

Are only redeemable for Miami Valley Pet Care services
Cannot be exchanged for cash unless required by law
May be revoked or deactivated if obtained fraudulently
Are non-transferable unless otherwise stated

Team Conduct and Access Policies

All pet sitters and team members are bonded and insured and operate under the policies outlined by Miami Valley Pet Care. Any sitter entering your home has signed a confidentiality and professionalism agreement. You agree to provide a safe, accessible environment for our staff when services are scheduled.

Privacy

We are committed to protecting your personal information. Please review our full Privacy Policy for details on what we collect, how it's used, and your rights to access or request changes to your information.

Limitations of Liability

We make every effort to keep our site and services accurate, reliable, and safe. However, we do not guarantee that the website will be error-free or uninterrupted.

Miami Valley Pet Care is not responsible for:

Inaccuracies in content or pricing listed on the site
Losses due to technical issues or service interruptions
Damages arising from misuse or abuse of our services

If you are dissatisfied with our website or service, your sole remedy is to stop using it.

Updates to These Terms

We may update these Terms of Use from time to time. When we do, the new version will be posted here with the updated effective date. Your continued use of our site or services confirms your acceptance of the revised terms.

If you have any questions about this policy or how your information is handled, don’t hesitate to reach out. We’re always happy to talk.